Terms and Conditions

Last updated: 19/09/2025

Welcome to Robot Home (www.robothome.com.au). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from us. By accessing our site or placing an order, you agree to be bound by these Terms.

1. About Us

Robot Home (ABN 61468728480) (“we”, “our”, “us”) is an Australian business providing cleaning robots, smart devices, lawn mowers and related products online.
Contact: hello@robothome.com.au

2. Use of Our Website

- You must be at least 18 years old or have a parent/guardian’s consent to use our website.
- You agree not to misuse the site, including hacking, scraping, unlawful activity, or interfering with site functionality.
- We may suspend or terminate accounts if we reasonably believe they are being misused.

3. Accounts

- Customers may create an account to place orders and track purchases.
- You are responsible for keeping your login details secure.
- Notify us immediately if you suspect unauthorised use of your account.

4. Orders & Payment

- All prices are in Australian Dollars (AUD) and include GST where applicable.
- We accept Credit Card and PayPal.
- An order is confirmed once payment has been received.

5. Shipping & Delivery

- We ship within Australia and selected international locations.
- Delivery timeframes are typically 7–14 business days but may vary.
- Some products are shipped directly from suppliers.
- Delivery dates are estimates only — we are not liable for delays outside our control.

6. Returns & Refunds

- We comply with the Australian Consumer Law (ACL).
- You are entitled to a replacement or refund for major failure, and compensation for reasonably foreseeable loss.
- No change-of-mind returns.
- Refunds are processed using your original payment method.

7. Warranties

- Some products may include a manufacturer’s warranty.
- All products include statutory guarantees under ACL.

8. Limitation of Liability

- To the maximum extent permitted by law, we exclude liability for any indirect or consequential loss.
- Nothing in these Terms limits your rights under ACL.

9. Intellectual Property

- All content on this website is owned or licensed by Robot Home.
- You may not reproduce or distribute our content without consent.

10. Privacy

Your privacy is important. Please see our Privacy Policy for details.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia.